When commissioning market research or seeking a new research provider, we understand that you require reassurance that we have relevant experience and proven results. Out of respect for client confidentiality, we are rarely able to provide ‘full’ case studies, but we really do want to give you a feel for the work we do and the difference we make to our clients’ businesses.
A global technology company offering an array of products and services was rolling out and aggressively marketing its new cloud storage service. Along the way, they realized they needed to ensure their telecommunications partners were adequately and accurately informing customers of the new service, as per the terms of their contractual agreement.
Essentially, the client needed to measure product sales knowledge and service standards of their telecommunications partner’s associates across various in-store scenarios and determine whether marketing materials were displayed appropriately in their telecommunications partner’s stores. They came to Philomath Research with these two objectives, looking for a flexible and in-depth way to check-in on the telecommunications partners.